Terms of service

ECOMPRIX – TERMS OF SERVICE

Last Updated: 13 August 2026

Welcome to Ecomprix. These Terms of Service govern your access to and use of the Ecomprix website and your purchase of products through our online store.

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. GENERAL TERMS

  • Ecomprix operates this online store and provides products and related services through its website.

  • By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

  • You agree to provide accurate and complete information when placing an order or contacting us.

  • We reserve the right to update, modify, suspend, or discontinue any part of our website or services when necessary.

2. PRODUCT INFORMATION

  • We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate.

  • Slight variations in product colour, appearance, packaging, or design may occur due to lighting, screen settings, manufacturing updates, or supplier changes.

  • Product images may sometimes be used for illustrative purposes and the actual product may have minor visual differences.

  • We do not guarantee that every product description or website content will always be completely free from errors.

3. PRICING AND PAYMENT

  • All prices displayed on Ecomprix are generally listed in Indian Rupees (INR) unless otherwise stated.

  • Prices, discounts, offers, and promotions may change without prior notice.

  • We may offer payment options including UPI, Google Pay, cards, and Cash on Delivery (COD) depending on product and location eligibility.

  • Online payments are processed through third-party payment providers and may be subject to their respective terms and policies.

  • Ecomprix is not responsible for temporary payment failures caused by banks, payment gateways, UPI providers, or other third-party services.

4. CASH ON DELIVERY (COD)

  • COD is available only for eligible products, locations, and orders.

  • Ecomprix may contact customers to verify or confirm COD orders before dispatch.

  • We reserve the right to restrict or disable COD for certain orders, locations, customers, or products based on operational or fraud-prevention considerations.

  • Repeated refusal or non-acceptance of COD orders may affect a customer's eligibility for COD on future purchases.

  • Customers are requested to ensure that someone is available to receive and pay for a confirmed COD order at the time of delivery.

5. ORDER PLACEMENT AND ACCEPTANCE

  • Placing an order on Ecomprix constitutes a request to purchase the selected product.

  • An order may be subject to verification before dispatch.

  • Ecomprix reserves the right to accept, reject, cancel, or limit an order where reasonably necessary, including situations involving:

    • Incorrect or incomplete customer information

    • Product unavailability

    • Pricing or technical errors

    • Suspected fraudulent or suspicious activity

    • Repeated COD refusals or delivery issues

    • Other legitimate operational reasons

  • If a prepaid order is cancelled by Ecomprix after payment has been successfully received, the applicable refund will be processed in accordance with our Return & Refund Policy.

6. SHIPPING AND DELIVERY

  • Orders are generally processed within the timeframe stated on the website or applicable order confirmation.

  • Delivery timelines may vary depending on the customer's location, courier availability, weather, public holidays, logistics conditions, and other external circumstances.

  • Estimated delivery dates are not guaranteed delivery dates.

  • Once an order has been shipped, tracking information may be provided through SMS, email, or other available communication channels.

  • Customers are responsible for providing an accurate and complete shipping address and reachable contact number.

For complete information regarding delivery, shipping charges, tracking, and delays, please refer to our Shipping Policy.

7. RETURNS, REFUNDS, AND REPLACEMENTS

Returns, refunds, and replacements are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Nothing in these Terms of Service is intended to limit any rights or remedies available to consumers under applicable Indian law.

8. CANCELLATION AND RTO

  • Customers should contact Ecomprix as soon as possible if they wish to cancel an order that has not yet been dispatched.

  • Once an order has been dispatched, cancellation may not always be possible.

  • A COD order that is refused, repeatedly unavailable, or returned after dispatch may be treated as a Return to Origin (RTO).

  • Repeated COD refusals or non-acceptance may result in COD being restricted for future orders.

  • Any applicable delivery or return-related charges will be handled according to the applicable order terms and our policies.

9. CUSTOMER RESPONSIBILITIES

By using Ecomprix, you agree to:

  • Provide accurate name, address, phone number, email, and payment information.

  • Use the website only for lawful purposes.

  • Not place fraudulent, fake, or intentionally misleading orders.

  • Not abuse COD, return, refund, replacement, or promotional offers.

  • Not attempt to interfere with or damage the website or its systems.

  • Not use automated systems, bots, or other methods to abuse or disrupt the website.

10. PROHIBITED USES

You may not use the Ecomprix website:

  • For any unlawful purpose.

  • To commit or facilitate fraud.

  • To submit false or misleading information.

  • To interfere with the security or operation of the website.

  • To upload or transmit malicious software, viruses, or harmful code.

  • To infringe the intellectual property or other rights of Ecomprix or any third party.

  • To abuse our return, refund, COD, discount, or promotional systems.

11. INTELLECTUAL PROPERTY

All content available on Ecomprix, including but not limited to:

  • Brand name and logo

  • Website design

  • Product descriptions

  • Graphics

  • Images

  • Text

  • Videos

  • Website layout

is owned by or used with permission by Ecomprix and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

12. THIRD-PARTY SERVICES

Ecomprix may use third-party services including payment gateways, courier companies, logistics providers, analytics services, review platforms, and other service providers.

These third parties may operate under their own terms and privacy policies.

Ecomprix is not responsible for interruptions, errors, or failures caused solely by third-party services, although we will make reasonable efforts to assist customers where appropriate.

13. WEBSITE AVAILABILITY

We aim to keep the Ecomprix website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

The website may occasionally be unavailable due to maintenance, technical problems, updates, hosting issues, or circumstances beyond our reasonable control.

14. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Ecomprix will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable law.

15. ACCURACY OF INFORMATION

We reserve the right to correct errors, inaccuracies, or omissions in product information, pricing, availability, promotions, or other website content.

We may make such corrections at any time, including after an order has been placed, subject to applicable law and our obligations to customers.

16. PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how Ecomprix collects, uses, stores, and handles customer information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

17. CHANGES TO THESE TERMS

Ecomprix may update or modify these Terms of Service from time to time.

The updated version will be posted on this page with the revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and jurisdictional requirements, disputes arising in connection with these Terms or your use of Ecomprix shall be subject to the jurisdiction of the competent courts in India.

Nothing in this section prevents a consumer from exercising any statutory right or remedy available under applicable law.

19. CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact us at:

Ecomprixstore
Business add . vyayam shala choupra, vidisha m.p
Phone. +916269794185
Email: support.epx@gmail.com

We aim to respond to customer queries and concerns as promptly as reasonably possible.

20. ACCEPTANCE OF TERMS

By accessing the Ecomprix website, placing an order, or using our services, you acknowledge that you have read and understood these Terms of Service and agree to comply with them, subject to your rights under applicable law.