Refund policy

Return & Refund Policy

At E-comprix store, we aim to provide products that meet your expectations. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • The return request must be raised within 7-DAYS of delivery.

  • Proof of purchase (order ID or receipt) is required.

  • Products showing signs of use, damage (not caused during delivery), or missing parts may not be eligible.

2. Return Timeframe

  • Customers must initiate a return request within 5–7 Business Days from the date of delivery.

  • Requests made after this period may not be accepted.

3. Return Process

To initiate a return:

  • Email us at support.ecomprixstore@gmail.com with your Order ID and reason for return.

  • Our team will review your request and provide return instructions.

  • Once approved, you will need to ship the product as per the instructions shared.

4. Refund Process & Timing

  • After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 5–7 business days..

  • The refund will be issued to your original payment method or as store credit, depending on the case.

5. Exchange Policy

  • Exchanges are available only for defective, damaged, or incorrect items.

  • If you need an exchange, contact us at support.ecomprixstore@gmail.com within 7 DAYS of delivery.

  • Exchange requests are subject to product availability.

6. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect product, please contact us within 7 DAYS of delivery.

  • Share clear photos or videos as proof.

  • After verification, we will arrange a replacement or refund at no additional cost.

7. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Non-returnable”

  • Personal use or hygiene-related products (if applicable)

  • Items damaged due to misuse or improper handling

8. Return Shipping Costs

  • Return shipping costs may be:

    • Covered by us in case of defective, damaged, or incorrect products

    • Borne by the customer for all other return reasons

  • Shipping charges (if any) are non-refundable.

9. Cancellations

  • Orders can be cancelled before dispatch by contacting us at support.ecomprixstore@gmail.com.

  • Once shipped, cancellation requests may not be accepted.

10. Contact Us

For any questions regarding returns or refunds, please contact us at:
support.ecomprixstore@gmail.com

We are committed to resolving your concerns fairly and ensuring a smooth shopping experience.