Refund policy
ECOMPRIX – RETURN & REFUND POLICY
Last Updated: 13 february 2026
At Ecomprix, we want you to shop with confidence. If you experience an issue with your order, our support team is available to help with eligible returns, replacements, and refunds in accordance with this policy and applicable consumer protection laws.
1. RETURN WINDOW
You may request a return within 7 days of receiving your order, provided the product meets the return eligibility requirements mentioned below.
Return requests made after 7 days may not be accepted, except where required under applicable law.
2. RETURN ELIGIBILITY
To be eligible for a return:
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The product must be unused and in its original condition.
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The product must not be washed, damaged, modified, or misused.
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Original packaging, tags, accessories, manuals, and other included items should be retained where applicable.
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The product should be returned in a condition that allows us to properly inspect it.
Certain products may have additional or different return conditions, which will be mentioned on the respective product page.
3. DAMAGED, DEFECTIVE, OR WRONG PRODUCT
If you receive a product that is damaged, defective, materially different from the product ordered, or the wrong product, please contact us within 48 hours of delivery at:
Email: support.epx@gmail.com
Please provide:
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Order number
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Clear photographs of the product
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Photographs of the packaging
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A short video showing the issue, where applicable
This information helps us verify the issue and process your request efficiently.
For eligible cases, Ecomprix may provide a replacement, return, or refund, as applicable.
4. CHANGE OF MIND OR PERSONAL PREFERENCE
Ecomprix does not generally accept returns solely because a customer has changed their mind, no longer needs the product, or does not prefer the product, unless the relevant product page specifically states that such returns are available.
This does not affect any rights available to customers under applicable consumer protection laws, including rights relating to defective, damaged, wrong, or materially misrepresented products.
5. RETURN SHIPPING COSTS
For returns that are permitted under the applicable product's return conditions, the customer is responsible for the applicable return shipping cost.
However, if the return is due to an issue attributable to Ecomprix, including:
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Wrong product received
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Damaged product received
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Defective product received
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Product materially different from the product ordered
then Ecomprix will arrange or bear the applicable return shipping cost, subject to verification.
Customers will not be charged return shipping for eligible wrong, damaged, or defective product cases attributable to Ecomprix.
Any applicable return-shipping charges and instructions will be communicated to the customer before the return is processed.
6. RETURN INSPECTION
Once a returned product is received, it may be inspected to verify its condition and the reason for the return.
If the returned product does not meet the stated return conditions, the return or refund may be declined, subject to applicable law.
7. REFUNDS
Once your return has been approved and any required inspection has been completed, your refund will be initiated.
For prepaid orders paid through UPI, Google Pay, cards, or other online payment methods, approved refunds will generally be processed through the original payment method or applicable payment channel.
For Cash on Delivery (COD) orders, approved refunds will generally be processed through UPI or bank transfer details provided by the customer.
Customers may be required to provide accurate payment details before a COD refund can be processed.
8. REFUND PROCESSING TIME
Approved refunds are generally processed within 5–7 business days after the return is approved and any required inspection is completed.
The time taken for the amount to appear in your account may additionally depend on your bank, UPI provider, card issuer, or payment service provider.
Where applicable law prescribes a different timeframe, the applicable legal requirement will prevail.
9. EXCHANGES AND REPLACEMENTS
Eligible products may be replaced where:
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The product is defective.
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The product was damaged during delivery.
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The wrong product was delivered.
Replacement is subject to product availability.
If the same product is unavailable, Ecomprix may provide an appropriate alternative resolution, including a refund where applicable.
10. ORDERS REFUSED OR RETURNED DURING DELIVERY
For COD orders, customers are requested to accept their confirmed orders when delivered.
If an order is refused, repeatedly unavailable, or returned after dispatch, it may be treated as a Return to Origin (RTO).
Repeated COD refusals or non-acceptance may affect a customer's eligibility for COD on future orders.
Where any recovery of delivery or return-related charges is applicable, the customer will be informed of the applicable terms rather than being presented with an undisclosed charge.
This section does not limit any rights available to consumers under applicable law.
11. NON-RETURNABLE ITEMS
Products that are clearly marked as non-returnable on their respective product page are not eligible for ordinary returns, subject to applicable consumer protection rights.
A non-returnable designation does not exclude remedies required for products that are defective, damaged, wrong, materially not as advertised, or otherwise covered by applicable law.
12. HOW TO REQUEST A RETURN OR REFUND
To request a return, replacement, or refund, please email us at:
Subject: Return/Refund Request – [Order Number]
Please include:
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Full name
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Order number
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Product name
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Reason for the request
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Relevant photographs or videos, where applicable
Our support team will review your request and provide the next steps.
13. CONTACT US
For questions regarding returns, refunds, replacements, or your order, please contact:
Ecomprix
Call us: +916269794185
Email: support.epx@gmail.com
We aim to review customer requests promptly and provide a fair resolution in accordance with this policy and applicable consumer protection requirements.