ECOMPRIX – SHIPPING POLICY

Last Updated: 13 August 2026

At Ecomprix, we aim to provide a smooth, reliable, and transparent delivery experience. This Shipping Policy explains how we process, ship, track, and deliver orders placed through our website.

1. SHIPPING DESTINATION

• Ecomprix currently ships orders across India.

• Delivery availability may depend on the serviceability of the customer's PIN code.

• We may be unable to deliver to certain remote or non-serviceable locations depending on courier availability.

2. ORDER PROCESSING TIME

• Orders are generally processed within 1–3 business days after successful order placement and confirmation.

• COD orders may be subject to order verification before dispatch.

• Orders are generally not processed or dispatched on Sundays and public holidays.

• Processing time may be longer during major sales, promotions, holidays, or unforeseen circumstances.

3. DELIVERY TIME

Once your order has been dispatched, delivery generally takes approximately 5–8 business days.

Actual delivery time may vary depending on:

• Delivery location

• Courier availability

• Weather conditions

• Public holidays

• Logistics or transportation delays

• Unexpected circumstances beyond our reasonable control

The delivery timeframe provided is an estimated timeframe and may vary depending on the circumstances of individual shipments.

4. SHIPPING CHARGES

• Any applicable shipping charges will be clearly displayed during checkout before the order is placed.

• If a product is advertised with Free Shipping, no separate standard shipping charge will be added for that eligible order.

• Any compulsory charges applicable to an order will be disclosed before checkout.

5. PAYMENT OPTIONS

Ecomprix may offer the following payment options depending on product and location eligibility:

• UPI

• Google Pay

• Debit/Credit Cards

• Other available online payment methods

• Cash on Delivery (COD)

COD availability may vary depending on the customer's PIN code, order value, product, and other operational factors.

6. COD ORDER VERIFICATION

To reduce fraudulent and accidental orders:

• Ecomprix may contact customers to verify COD orders before dispatch.

• Customers may be asked to confirm the product, order amount, delivery address, and availability to receive the order.

• Orders that cannot be reasonably verified may be delayed, cancelled, or restricted from COD, where appropriate.

Customers are requested to provide a valid phone number and remain reachable after placing a COD order.

7. ORDER TRACKING

Once your order has been dispatched:

• Tracking information may be shared through SMS, email, WhatsApp, or other available communication channels.

• You can use the tracking details to monitor the status of your shipment.

• Tracking information may take some time to become active after the courier receives the shipment.

If you have not received tracking information after the expected processing period, please contact us at:

support.epx@gmail.com

8. DELIVERY ATTEMPTS

Our courier partners may make multiple delivery attempts depending on their operational procedures.

To help ensure successful delivery:

• Keep your phone reachable.

• Provide an accurate delivery address.

• Make sure someone is available to receive the parcel.

• Respond to calls from the courier when possible.

If a delivery attempt fails because the customer is unavailable, the courier may attempt delivery again depending on its procedures.

9. NDR / FAILED DELIVERY

If a shipment receives a Non-Delivery Report (NDR) because the customer was unavailable, the address was incorrect, the phone number was unreachable, or for another delivery-related reason, Ecomprix or its courier partner may contact the customer to assist with a reattempt.

Customers should respond promptly to NDR communication to avoid the parcel being returned.

10. RETURN TO ORIGIN (RTO)

If an order cannot be delivered and is returned to the sender, it may be classified as Return to Origin (RTO).

Common reasons for RTO may include:

• Customer refusing the parcel

• Customer being repeatedly unavailable

• Incorrect or incomplete address

• Unreachable phone number

• Failure to respond to delivery attempts

• Other courier-related delivery failures

Repeated refusal or non-acceptance of COD orders may affect the customer's eligibility for COD on future orders.

Where any delivery or return-related recovery charges are applicable, the customer will be informed of the applicable terms.

11. PREPAID ORDERS

For prepaid orders:

• Payment must be successfully received before the order is processed for dispatch.

• Once the order has been dispatched, cancellation may not always be possible.

• Eligible refunds will be handled according to our Return & Refund Policy.

12. DELIVERY DELAYS

Although we work with shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances such as:

• Severe weather

• Courier network disruptions

• Natural events

• Public holidays

• Transportation delays

• Incorrect customer information

• Unexpected logistical circumstances

If your order is significantly delayed, please contact us at support.epx@gmail.com and our team will assist you with the available tracking and delivery information.

Nothing in this section limits any consumer rights available under applicable law.

13. WRONG, DAMAGED, OR DEFECTIVE PRODUCT

If you receive a product that is wrong, damaged, defective, or materially different from what was ordered:

• Contact Ecomprix within 48 hours of delivery.

• Email us at support.epx@gmail.com.

• Include your order number.

• Provide clear photos of the product and packaging.

• Provide a video showing the issue, where applicable.

Eligible cases will be handled according to our Return & Refund Policy.

14. ADDRESS CHANGES

If you need to change your shipping address after placing an order, contact us as soon as possible at:

support.epx@gmail.com

Address changes may not be possible once the order has been processed or dispatched.

Ecomprix is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

15. INTERNATIONAL SHIPPING

Ecomprix currently does not offer international shipping.

All orders placed through our website are intended for delivery within India only.

16. CONTACT US

For questions regarding shipping, delivery, tracking, or your order, please contact:

Ecomprix
Call us: +916269794185
Business add. vyayam shala choupra ,vidisha (M.P)
Email: support.epx@gmail.com

Our support team will make reasonable efforts to assist you with your shipment and provide the available information regarding its delivery status.